Our company provides a range of an in-house call center services. It may become a reliable outsourcing support for your business. No matter how long you are building your own industry, a year, 2 years or 3 weeks…We know exactly how our team can help you at your current stage.

Customer Support Assistant which will help you to grow your business

For example, you have already automated your sales and support services but at the same time some people still prefer to call you directly. Maybe they've got an issue with a service or have other questions that need to be answered urgently. Customers like being in touch and communicate with businesses via the phone, SMS, and social media. These methods are the most familiar way for your clients to contact you. It is instant and more personal. Try to mix your approaches in your B2C communications and offer your customers these channels. As a result, it will definitely be viewed more professionally.

In this case, you would prefer to create a call center or contact center to enhance the customer experience. Maybe you are thinking about operator dispatching or outsourcing call center? Therefore, it is better for your business to hire virtual employees or get some help from an outsourcing company. They already have their virtual business support services and can customize it on your demand.

Therefore, to help you grow your business we also offer a wide range of outsourcing support services. Our company can organize for you an administrative support and executive assistance, help desk support, Internet research campaigns and IT support, telecommunications, telemarketing, telephone answering and other kinds of remote services.

"Another You" solution is flexible and easily customizable!

Our remote team is providing 24-hour call center services while your business team builds a new strategy for your company. Whether you are looking for remote helpdesk support service or outsourcing online virtual support service, we are flexible! We will customize a solution in order to fit your specific requirements and provide you with needed remote/virtual assistance.

First of all, our company's goal is to help your business grow by using our knowledge and experience with other companies. Secondly, we want to grow professionally by ourselves. That means every company or every single customer that uses one of our services or maybe some range of them is an integral participant in formation our professionalism. We work to save your time and money!

Outsourcing customer support can help protect you from these risks. A well-coordinated service strategy can keep clients satisfied without putting an additional burden on your employees. Read on to find out how this method can help your business:

You Save Money and Resources

This is the biggest, most obvious reason to outsource, but it's worth repeating. Business owners probably don't have the budget to hire and onboard additional client service staff, but their employees need to focus on day-to-day operations instead of fielding calls. Outsourcing customer support is the ideal compromise, as it eliminates excessive costs while allowing your staff to focus on their own work.

In today's environment, customer service is all about meeting your client on their level. Having a top-notch telephone service means nothing if people reach out to you through email or on social media. A specialized consumer engagement agency can evaluate the ways in which consumers contact you and tailor your call center technology to suit those platforms.

They Handle More Than Just Telephone Calls

You Don't Have to Train Your Employees

Anyone can easily use the phone, but it's much harder to make a call personable and inviting. You're responsible for how your employees engage with your audience, so if they alienate others, you have to train them better. Outsourcing customer support allows you to hire managers and representatives that already have these skills, so you do not need to make a lot of effort to instill these characteristics in them.

When owners consider outsourcing customer support, they often worry about losing the personalized touch that supposedly comes with an in-house service staff. But how personal can this service be when it's carried out by an overworked administrator who has to balance 50 other tasks? After all, these calls often fall to them, increasing their stress and preventing them from fulfilling their real duties. The argument that outsourcing doesn't reflect a company's culture or agreeable demeanor is overstated. The right agency will be able to capture your organization's vibe while removing the burden of customer support from your administrators' shoulders.

You'll Take Pressure Off Your Administrative Staff

You Gain Greater Control over Calls

Telephone equipment is expensive, but it lets you serve your customers better. External agencies already have this infrastructure in place, so you don't have to pay for these premium perks. You'll receive 24/7 service, as well as queueing or rerouting features that will send calls to the right person every time.

Larger corporations have turned to outsourcing as a way to eliminate customer service costs in recent years. This method uses customers' accumulated knowledge to troubleshoot problems for novice users, but it can have unintended consequences. It can't be used for any issue that involves a customer's personal information, and angry users will inundate you with calls and social media messages if the information is wrong.

It Offers More Control than Unsourcing

If your business experiences sudden growth, you'll need front-of-line workers to meet your new customers' needs. In-house customer service departments rarely scale easily, but it isn't an issue when you are outsource. Client care agencies often have more staff, so you can take advantage of their resources to maintain your momentum.

You Won't Suffer from Poor Customer Service as Your Company Scales Up

The benefits from hiring a Virtual Assistant (VA) are numerous and well documented. Advances in technology have made possibility to work with anyone, anywhere in the world possible - as long as they have a high-speed internet connection. We are now in a phase where everything can be done virtually. Of course, companies still hire administrative assistants who gets a regular payroll even on quiet times but virtual administrative assistants are now available to work for you only when you need them and get paid only by the work they've done! Here are the top four benefits of a virtual administrative assistant, or VA:

A VA saves you time

Obviously, virtual assistants may save time for you by handling tasks you need to be done without interfering with the tasks your employees need to focus on. Many of these tasks include organizing and managing your emails, addressing support requests, phone messages, and social media posts. Your company can run smoothly without unwanted interruptions due to scheduling the calendar and other tasks needed to be done in a regular manner from day to day.

Having a VA saves your office space, and you don't need to put another person on your payroll. You also do not need to purchase new equipment like computers or telephones. Your VA will also not require you to pay additional taxes, benefits and other hidden costs associated with hiring and firing.

A VA saves you money

A VA saves you headaches

CEOs must have a clear vision for the future and goal setting abilities, but these important tasks often overshadowed by busy work that can be handled by your VA. VAs can handle all those tedious daily tasks you need to attend to so you can focus on growth. VAs can decrease your daily headaches, and help you keep everything organized to keep your business running smoothly. As a CEO, when you feel confident that everything is operating smoothly in the background, he or she can hyper-focus on business growth and strategy.

Companies still hire administrative assistants who get a regular payroll - even during quiet times. But VAs are often available to work only when you need them, and they only get paid for the work they've done. Everything you're outsourcing to a VA is a function that you're not hiring a salaried employee to perform. And it's not just manpower either. Why should your business pay for the latest computers and software? Instead, by outsourcing administrative tasks to a VA, you don't have to pay the price of obsolescence, which can be extremely high in the world of IT. Your customers will have absolutely no idea where the work is being performed, and they probably wouldn't care if they did know.

A VA can make your fixed cost variable

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OFFICE

Adress Our Company is located in Ukraine, Kyiv, heart of Central Europe. You might find us @: 01042, Kyiv, M. Zadorozhnij lane, 3. Mail: info@ay-assistant.com

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Terms of Servise

ACCEPTANCE OF TERMS
We accept clients worldwide, provided the output is in English and our payment terms are agreed. Other languages can be requested depending on the staff's language proficiency. The majority of our employees are based in El Salvador, however we also have and can provide staff allocated worldwide. WorkMate ("Us", "Service provider", "We" or "the site") has been retained by the client ("you", "the user") to provide services throughout the web or email as requested in the client's job description.

By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and any of our services.

Our regular schedule is Monday through Friday (check Office Hours & Communication for further information). Information, completed projects, updates, milestones, etc., will be delivered by e-mail, facsimile, CD/DVD or other method as agreed with the client. All files are virus-checked prior to transmission. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.

Service cancellation can be done at any time, once the billing cycle is completed. Alternative arrangements can be done between the parties.

EXPENSES
Expenses incurred on behalf of Client are not included in any fees and will be billed to the Client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost in the invoice for the service to the client, if not included in the service package the client purchases. On-site visits will be billed for meeting time, round trip travel time and mileage. An advance expense deposit will be requested. Payment is due upon receipt.

RESPONSIBILITIES
Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible, this includes but is not limited to telephone, email, chat, video conference, etc.

OFFICE HOURS & COMMUNICATION
Office hours are Mondays through Fridays, 9 am to 6 pm (EST), unless agreed otherwise with the Service Provider. Email, Phone, Instant Messaging are the primary form of communication between Client and Service Provider. Service Provider is available for phone calls during office hours only. Meetings and appointments (whether in-house, on-site or by telephone) might need to be prescheduled.

ACCURACY OF SERVICE
Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. The client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Service Provider is not responsible for errors or omissions on the Client's part.

PAYMENT AVAILABLE OPTIONS
All of our services are prepaid. Credit and debit cards are accepted as well as PayPal money transfers, direct bank deposits, ACH Payments. Other payment agreements can be discussed with the service provider.

CONFIDENTIALITY AGREEMENT
A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. WorkMate will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, WorkMate will return all documentation, records or other items that were used or created by WorkMate for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party's prior written consent disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential ("Confidential Information"). "Confidential Information" means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.