Yes, you only pay for specific services. The time that you do not spend, we can compensate you or move this time to the next stage of cooperation.
How do I get assigned a Virtual Assistant?
Being our client, you delegate us all your employeess' tasks. We take care of the installing the needed equipment and coordinating the work of the operators - and you get a detailed report on the work that has been done and the tasks that have been completed.
How do I pay?
After you've decided on the virtual assistant that's right for you, choose the plan you'd like to sign up for. You can easily pay online via credit card or via Bank Transfer - we will invoice your accordingly.
Are the plans flexible?
Yes, our approach is flexible. You can start with one plan and upgrade, downgrade or cancel at any time. In fact, you can upgrade and downgrade multiple times as your needs change throughout the year.
INFORMATION WE COLLECT
We collect "Non-Personal Information" and "Personal Information." Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email address, phone number, first and last name which you submit to us through the registration process at the Site.
Information collected via Technology
user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Information you provide us by registering for an account
HOW WE USE AND SHARE INFORMATION
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
III. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
LINKS TO OTHER WEBSITES
Ours website and services are intended for use strictly by adults. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any personal information has been collected from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at email@example.com.
VII. "DO NOT TRACK" POLICY
Or the websites doesn't follow to the DNT setting
Adress Our Company is located in Ukraine, Kyiv, heart of Central Europe. You might find us @: 01042, Kyiv, M. Zadorozhnij lane, 3. +44 1327 828228
Terms of Servise
ACCEPTANCE OF TERMS We accept clients worldwide, provided the output is in English and our payment terms are agreed. Other languages can be requested depending on the staff's language proficiency. The majority of our employees are based in El Salvador, however we also have and can provide staff allocated worldwide. WorkMate ("Us", "Service provider", "We" or "the site") has been retained by the client ("you", "the user") to provide services throughout the web or email as requested in the client's job description.
By using the site, you agree to be bound by these terms and conditions, your agreement with us regarding the terms of service becomes effective immediately upon starting your use of this site and any of our services.
Our regular schedule is Monday through Friday (check Office Hours & Communication for further information). Information, completed projects, updates, milestones, etc., will be delivered by e-mail, facsimile, CD/DVD or other method as agreed with the client. All files are virus-checked prior to transmission. No charge for e-mail delivery. Other delivery methods (courier, etc.) will be charged to the client at cost.
Service cancellation can be done at any time, once the billing cycle is completed. Alternative arrangements can be done between the parties.
EXPENSES Expenses incurred on behalf of Client are not included in any fees and will be billed to the Client. Reimbursable expenses may include, but are not limited to, mileage, long-distance telephone charges, payments made to vendors, and shipping and handling costs. Long-distance telephone calls will only be done when absolutely necessary and will be billed at cost in the invoice for the service to the client, if not included in the service package the client purchases. On-site visits will be billed for meeting time, round trip travel time and mileage. An advance expense deposit will be requested. Payment is due upon receipt.
RESPONSIBILITIES Client understands that Service Provider is not an employee, and that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy and consideration are expected. Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests and communications from Service Provider in a timely manner. The client understands that Service Provider is a business with other clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication on the part of Client will not constitute an emergency for Service Provider. Client understands that Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality work, for which the service provider will keep as many communication channels open as possible, this includes but is not limited to telephone, email, chat, video conference, etc.
OFFICE HOURS & COMMUNICATION Office hours are Mondays through Fridays, 9 am to 6 pm (EST), unless agreed otherwise with the Service Provider. Email, Phone, Instant Messaging are the primary form of communication between Client and Service Provider. Service Provider is available for phone calls during office hours only. Meetings and appointments (whether in-house, on-site or by telephone) might need to be prescheduled.
ACCURACY OF SERVICE Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client. The client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Service Provider is not responsible for errors or omissions on the Client's part.
PAYMENT AVAILABLE OPTIONS All of our services are prepaid. Credit and debit cards are accepted as well as PayPal money transfers, direct bank deposits, ACH Payments. Other payment agreements can be discussed with the service provider.
CONFIDENTIALITY AGREEMENT A Confidentiality Clause forms part of our Service Agreement, which must be fully executed before any work commences. WorkMate will not at any time, either directly or indirectly, use for its personal benefit or disclose, or communicate in any manner any information that is pertaining to its clients. All your information will be kept strictly confidential. This provision shall remain effective even after the termination of all agreements and projects. Upon termination of agreements, WorkMate will return all documentation, records or other items that were used or created by WorkMate for its clients during the term of our agreement. Each party shall keep confidential and not without the disclosing party's prior written consent disclose to any third party any information of a confidential nature received from the disclosing party which relates to the business of that party whether or not such information is marked as confidential ("Confidential Information"). "Confidential Information" means all information whether in written, oral or electronic format and whether disclosed directly or indirectly, designated as such by you, which relates to the business, affairs, customers, products, developments, operations, processes, pricing, networks, trade secrets, design rights, know-how and personnel of your company or an associate company, if applicable.